Privacy Policy

PRIVACY POLICY

MOO 13 Pty Ltd
ABN 13 694 314 415
Effective Date: 25.02.2026

INTRODUCTION
 

MOO 13 Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, interact with us, or engage with our marketing. By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy. This Privacy Policy is governed by the laws of New South Wales, Australia.

WHAT PERSONAL INFORMATION WE COLLECT 

We may collect personal information including:

Full name, email address, phone number, billing and shipping address, payment information (processed securely via third-party providers), order history, IP address, device and browser information, website usage data, marketing preferences, any information you provide via forms, competitions, surveys, or correspondence.

We may collect additional information where reasonably necessary for our business operations.

HOW WE COLLECT INFORMATION

We collect personal information:

When you place an order, when you subscribe to emails or marketing communications, when you create an account, when you contact us, through cookies and tracking technologies, through third-party providers such as payment processors, analytics platforms, and advertising partners, through social media interactions.

HOW WE USE YOUR INFORMATION

We may use your personal information for purposes including:

Processing and fulfilling orders, managing payments and deliveries, providing customer service and support, sending marketing and promotional communications, improving our website, products, and services, analytics, research, and business development, personalising content and advertising, fraud prevention and security monitoring, internal administration and record keeping, complying with legal obligations. We may also use your information for any purpose reasonably related to the above or otherwise disclosed to you at the time of collection.

MARKETING AND ADVERTISING

By providing your personal information, you consent to receiving marketing communications from us unless you opt out.

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails or contacting us at oliver@lollieco.com.au or kim@lollieco.com.au

We may use your information to create custom audiences, targeted advertising campaigns, and similar marketing activities through third-party platforms.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

Payment processors, shipping and logistics providers, IT, hosting, and cloud service providers, marketing, analytics, and advertising partners, professional advisers, regulatory authorities where required, potential purchasers, investors, or successors in the event of a sale, merger, restructure, or transfer of business assets. Some of these providers may be located outside Australia. By providing your personal information, you consent to such disclosures.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Operate and maintain our website, analyse website traffic, improve website functionality, deliver targeted advertising. You may disable cookies through your browser settings; however, this may affect website performance. For further information, please refer to our Cookie Notice.

STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we implement appropriate safeguards, no online transmission or electronic storage system can be guaranteed as completely secure.

ACCESS AND CORRECTION 

You may request access to or correction of your personal information by contacting us at:

Email:
oliver@lollieco.com.au
kim@lollieco.com.au

Address:
MOO 13 Pty Ltd
37 Elizabeth Street
Burradoo NSW 2576
Australia

We may require identity verification before processing your request.

RETENTION OF INFORMATION 

We retain personal information for as long as reasonably necessary to:

Provide our services, comply with legal and accounting requirements, resolve disputes, enforce agreements.

COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you may contact us in writing using the contact details above. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The updated version will be published on our website with the revised effective date.

 COOKIE NOTICE
MOO 13 Pty Ltd
ABN 13 694 314 415
Effective Date: 25.02.2026

WHAT ARE COOKIES 

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

HOW WE USE COOKIES 

We use cookies and similar technologies to:

Enable core website functionality, process shopping cart and checkout features, improve website performance, analyse website traffic and usage, personalise content and advertising, support marketing and promotional activities.

TYPES OF COOKIES WE USE
Essential Cookies. These cookies are necessary for the website to function and cannot be switched off.

Analytics Cookies. These help us understand how visitors use our website so we can improve performance and user experience. Advertising and Marketing Cookies. These may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

THIRD-PARTY COOKIES
We may use third-party services such as:

Payment processors, website hosting providers, analytics platforms, advertising platforms. These third parties may place cookies on your device in accordance with their own privacy policies.

MANAGING COOKIES

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality, including checkout and account features.

CONSENT 

By continuing to use our website, you consent to our use of cookies as described in this notice. For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy.

CONTACT DETAILS
If you have questions regarding this Cookie Notice, please contact:

Email:
oliver@lollieco.com.au
kim@lollieco.com.au

MOO 13 Pty Ltd
37 Elizabeth Street
Burradoo NSW 2576
Australia