TERMS AND CONDITIONS
MOO 13 Pty Ltd
ABN 13 694 314 415
Effective Date: 25.02.2026
INTRODUCTION
These Terms and Conditions govern your use of this website and the purchase of products from MOO 13 Pty Ltd ("we", "us", "our"). By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. These Terms are governed by the laws of New South Wales, Australia.
WEBSITE USE
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. We reserve the right to modify, suspend, or discontinue any part of this website at any time without notice.
INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, product descriptions, and branding, is the property of MOO 13 Pty Ltd and is protected by intellectual property laws.
You must not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.
PRODUCT INFORMATION
We aim to ensure product descriptions, images, and pricing are accurate. However:
Colours may vary due to screen settings, product sizes may vary slightly, packaging may change
• Ingredient formulations may be updated, customers are responsible for reviewing ingredient and allergen information before purchase.
ORDERS
All orders are subject to acceptance by us.
We reserve the right to:
Refuse or cancel any order, limit quantities, correct pricing errors, cancel orders due to stock unavailability. An order is not binding until we confirm dispatch. If payment has been taken for a cancelled order, we will provide a refund.
PRICING
All prices are listed in Australian Dollars (AUD).
We reserve the right to change prices at any time without notice.
In the event of a pricing error, we may cancel or refuse the order, even if payment has been processed. In such cases, a refund will be issued.
PAYMENT
Payment must be made at the time of ordering via the payment methods provided on our website. We use third-party payment providers. We do not store full credit card details.
SHIPPING AND DELIVERY
Shipping timeframes are estimates only. We are not liable for delays caused by carriers, weather events, or circumstances beyond our control. Risk in the goods passes to you upon dispatch.
HEAT AND PRODUCT CONDITION DISCLAIMER
Our products are confectionery and may be affected by heat during transit, particularly in warmer months. We recommend selecting express shipping where available during warmer periods. We are not responsible for melt-related damage occurring after dispatch unless required under Australian Consumer Law.
REFUNDS AND RETURNS
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. We do not offer refunds for change of mind on food products. Products that have been opened, consumed, or improperly stored are not eligible for return unless required by law. Please refer to our Refund Policy for further details.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, MOO 13 Pty Ltd excludes all liability for any loss or damage arising from:
Use of this website, inability to access this website, product misuse, delays in delivery, indirect or consequential loss. Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
ACCOUNT SECURITY
If you create an account, you are responsible for maintaining the confidentiality of your login details and all activities under your account.
BUSINESS TRANSFER
In the event of a merger, acquisition, restructure, or sale of assets, customer information and contracts may be transferred as part of the business transaction.
CHANGES TO THESE TERMS
We may update these Terms and Conditions at any time. The updated version will be published on our website with a revised effective date.
Continued use of the website constitutes acceptance of any changes.
CONTACT DETAILS
MOO 13 Pty Ltd
ABN 13 694 314 415
37 Elizabeth Street
Burradoo NSW 2576
Australia
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